FAQ
CUF Prepaid cards operate on the standard Mastercard networks. The prepaid value loaded on the card can be used by cardholders at participating retail merchant locations for purchases and ATM's withdrawals worldwide. Funds will be immediately debited from the cardholder’s balance upon authorisation of any transaction. Purchases or cash withdrawals are deducted from the balance until the loaded value is spent.
The CUF Prepaid Card is provided by Cufcards LTD are reloadable cards, issued by a financial institution. Each time the card is used, the value of the purchase is deducted from the funds available on the card. Funds must be loaded onto the card before you can make purchases or withdraw cash at an ATM.
The CUF Prepaid Card can be used for many purposes such as:
- Load wages to your card
- To manage payments for travel expenses, fuel expenses, subsistence, amongst others • To carry travel money on a card for safe and secure use abroad
- Online Shopping 24/7, 365 days of the year
Essentially, you can use CUF Prepaid Cards for your business to make purchases online, over the phone and in-store at over 32 million locations worldwide, and withdrawals at over 1 million ATM locations worldwide wherever the Mastercard Acceptance Mark is displayed.
Upon receipt of a Prepaid Card, cardholders must sign the back of the card in the box highlighted "authorized signature" and then activate their card as per the instructions provided in the welcome pack. Cards must be activated before cardholders can access their funds or load funds onto their Prepaid Card.
All applicants must read and accept the terms and conditions.
Cardholders can check their balance and transactions history 24/7 – 365 days of the year through our Internet e-account management system.
Cardholders can use their cards to make purchases of products, goods and services at anywhere you see the Mastercard Acceptance Mark. CUF Prepaid Cards are accepted at over 34 million locations and 2.1 million ATM locations worldwide. In addition, cardholders can use their cards online wherever the Mastercard Acceptance Mark is displayed.
Any CUF Prepaid Card is valid for 24 months. Upon expiration, cards will no longer be available for any use. Clients can select to automatically send cardholders a replacement card with all available balance on their new card or the cardholder can request a payment of the remaining balance on the card and close the account.
Cardholders are required to contact the call center and request a new card. The card will then be cancelled, and a replacement card will be sent to them subject to a replacement fee stated in the terms and conditions.
No, cardholders will not earn any interest on the balance of funds loaded onto their cards or incur any interest on their spending.
All fees can be viewed in our terms and conditions.